RoboMaintain Support
Support Center
Parts help, returns, order updates, and product questions — all in one place. Choose the option below that matches what you need and we’ll get you handled fast.
Start Here (Fastest Routing)
Don’t write a novel. Pick the category, give us the right info, and we’ll solve it.
What We Need From You
The fastest support comes from complete info. If you skip this, you slow yourself down.
- Order number (if purchased from RoboMaintain)
- Brand + model name
- Serial number (photo is best)
- Clear photos/video of the issue
- What you already tried (1–2 sentences)
- Your shipping address for parts quotes
🧩 Ordering Parts
The #1 reason people order the wrong part: they guess. Don’t. Most parts are model/serial specific.
Option A: Shop Parts Online
If you already know the exact part you need, shop our parts collection.
Shop Parts & AccessoriesTip: search by the mower model name first. If multiple results appear, stop and contact us.
Option B: We Identify the Part For You
Send us your model + serial and a photo of the broken part. We’ll confirm compatibility and quote it.
↩️ Returns & Exchanges
Returns are simple when they’re started correctly. Do not just ship stuff back without authorization.
Start a Return
- Locate your order number and the item(s) you want to return.
- Confirm the product is unused and in original packaging (if applicable).
- Submit the return request through our support form.
You can also review policy details here: Returns Policy
Return Checklist
- Order number
- Reason for return (short + clear)
- Photos if item is damaged or incorrect
- Confirm packaging status
📦 Order Status, Shipping & Backorders
Start with tracking. If tracking hasn’t updated in 48 hours, then contact us with your order number.
Shipping Policy
Review estimated handling times, carrier notes, and what “pre-order/backorder” means.
Shipping PolicyIf you purchased an item marked “pre-order/backorder,” you are in line — we can’t teleport inventory.
🤖 Product Questions (Setup, Mapping, Troubleshooting)
The fastest way to solve most issues is: correct model, correct setup, correct expectations. If you want help, bring details.
Before You Contact Us
- Restart mower + app
- Confirm firmware/app updates
- Check charging station power
- Take photos of placement (base + antenna if wire-free)
- Write down the exact error message/code
Get Technical Support
Send us: model + serial + error code + photos/video. We’ll respond with steps or escalation guidance.
Request Product SupportNew buyer? Start here: How It Works
🛡️ Warranty Help
Warranty is straightforward when we can identify your unit and confirm your purchase details.
Warranty Steps
- Send model + serial + proof of purchase (if needed).
- Describe the issue and provide photos/video.
- We’ll advise next steps: troubleshooting, parts, authorized service, or manufacturer claim route.
Important Notes
- Damage from improper install or misuse may not qualify.
- Some claims require inspection or service documentation.
- Serial number is non-negotiable.
🧰 Installation Support
DIY customers: we’ll guide you. Western NY customers: we can install professionally.
DIY Install Help
If you’re installing yourself, send photos of the yard layout + base/antenna placement (wire-free) or the wire plan (wired).
Get DIY GuidanceProfessional Installation (Western NY)
We handle correct placement, mapping, zones, and performance setup — so you don’t waste weekends troubleshooting.
Book Local InstallStill Need Help?
Contact support and include model + serial + photos/video if applicable. That’s how you get fast, accurate help.
Phone: (716) 383-3680 • Email: support@robomaintain.com