RoboMaintain Support
Support Center
Parts help, returns, order updates, and product questions — all in one place. Choose the option below that matches what you need and we’ll get you handled fast.
Start Here (Fastest Routing)
Don’t write a novel. Pick the category, give us the right info, and we’ll solve it.
Find the right part using model + serial ↩️ Returns & Exchanges
Start a return the right way 📦 Order Status
Track shipments & backorders 🤖 Product Questions
Setup, mapping, error codes, fit 🛡️ Warranty
Dealer guidance & next steps 🧰 Installation Help
DIY support + WNY pro install
What We Need From You
The fastest support comes from complete info. If you skip this, you slow yourself down.
- Order number (if purchased from RoboMaintain)
- Brand + model name
- Serial number (photo is best)
- Clear photos/video of the issue
- What you already tried (1–2 sentences)
- Your shipping address for parts quotes
🧩 Ordering Parts
The #1 reason people order the wrong part: they guess. Don’t. Most parts are model/serial specific.
Option A: Shop Parts Online
If you already know the exact part you need, shop our parts collection.
Shop Parts & AccessoriesTip: search by the mower model name first. If multiple results appear, stop and contact us.
Option B: We Identify the Part For You
Send us your model + serial and a photo of the broken part. We’ll confirm compatibility and quote it.
↩️ Returns & Exchanges
Returns are simple when they’re started correctly. Do not just ship stuff back without authorization.
Start a Return
- Locate your order number and the item(s) you want to return.
- Confirm the product is unused and in original packaging (if applicable).
- Submit the return request through our support form.
You can also review policy details here: Returns Policy
Return Checklist
- Order number
- Reason for return (short + clear)
- Photos if item is damaged or incorrect
- Confirm packaging status
📦 Order Status, Shipping & Backorders
Start with tracking. If tracking hasn’t updated in 48 hours, then contact us with your order number.
Shipping Policy
Review estimated handling times, carrier notes, and what “pre-order/backorder” means.
Shipping PolicyIf you purchased an item marked “pre-order/backorder,” you are in line — we can’t teleport inventory.
🤖 Product Questions (Setup, Mapping, Troubleshooting)
The fastest way to solve most issues is: correct model, correct setup, correct expectations. If you want help, bring details.
Before You Contact Us
- Restart mower + app
- Confirm firmware/app updates
- Check charging station power
- Take photos of placement (base + antenna if wire-free)
- Write down the exact error message/code
Get Technical Support
Send us: model + serial + error code + photos/video. We’ll respond with steps or escalation guidance.
Request Product SupportNew buyer? Start here: How It Works
🛡️ Warranty Help
Warranty is straightforward when we can identify your unit and confirm your purchase details.
Warranty Steps
- Send model + serial + proof of purchase (if needed).
- Describe the issue and provide photos/video.
- We’ll advise next steps: troubleshooting, parts, authorized service, or manufacturer claim route.
Important Notes
- Damage from improper install or misuse may not qualify.
- Some claims require inspection or service documentation.
- Serial number is non-negotiable.
🧰 Installation Support
DIY customers: we’ll guide you. Western NY customers: we can install professionally.
DIY Install Help
If you’re installing yourself, send photos of the yard layout + base/antenna placement (wire-free) or the wire plan (wired).
Get DIY GuidanceProfessional Installation (Western NY)
We handle correct placement, mapping, zones, and performance setup — so you don’t waste weekends troubleshooting.
Book Local InstallStill Need Help?
Contact support and include model + serial + photos/video if applicable. That’s how you get fast, accurate help.
Phone: (716) 383-3680 • Email: support@robomaintain.com